By taking your business’s scheduling online, you open your business up to a new world of potential work. So many businesses continue to do their booking process via the phone or in person. Unfortunately this just doesn’t fit with the realities of what customers want today.
Americans now spend 23 hours per week communicating on the internet using social media, emailing, texting, and other forms of online communication. With the movement towards doing business on online platforms rapidly increasing, it’s time to think about moving your company’s scheduling to the digital realm. Not only can online scheduling save time and money, it can completely change the way you run your business too.
Let’s look at 5 reasons you should move towards online scheduling and see how it can transform your business.
1. Save yourself time
Moving your scheduling online means way less hours spent on the phone or in person booking appointments. It may not be realistic for some businesses to move their scheduling online 100 percent, because in many industries clients still want to call or book appointments in person. But, the amount of time you can save by providing online booking is huge.
2. Earn more money
Online booking is a great way to help your business create more revenue. There are several ways you can use online booking to your advantage, such as allowing customers to pay for their appointment via credit card or PayPal when they book you. This not only gives you instant revenue, but allows you to hold the customer accountable for late fees, rescheduling fees or cancellation fees. You can also give your customers the option to purchase gift cards or special promotion packages if you let them book online – opening up additional revenue streams that just wouldn’t be possible before. This way your customers feel like they are in control of the scheduling process and are more willing to spend money on their appointments.
3. More contented customers
If there’s one thing that all customers want, it’s convenience. Not only do today’s customers want convenience, they want it on their own terms. With online scheduling, you give your customers the convenience to book an appointment whenever and wherever they want. They no longer only have the option to book an appointment during business hours, or whenever the phone line is free. With online scheduling you essentially eliminate phone tag between you and your customers and, giving them the freedom they crave. With more freedom and control over how they book their appointments, your customers are going to be happier overall with their experience right from the very beginning.
4. Reduce the number of no-shows
Businesses that implement online scheduling can see up to 50 percent fewer no-shows on their calendar. No-shows cost companies billions of dollars every year. Online scheduling reduces your number of no-shows by helping you enforce a no-show policy. Charging fees or only allowing a partial refund for no-shows will give your customers an incentive to stick to their appointment time, saving you valuable resources.
5. Integrate with your schedule
Scheduling becomes ever more confusing when you’re using multiple different tools like your email, the calendar on your phone, and your website. With online scheduling, you can easily integrate the software into other tools that you use on a daily basis such as Google, Outlook, Office 365 and even iCloud. This way there is no overlap between business and personal use when it comes to your online calendars. Online scheduling tools let you see appointments as they are booked in real time, and get notifications when an appointment is coming up or cancelled.
By moving your business’s scheduling online, you can save your business time, money and valuable resources, leading to happier customers and more revenue. Online booking tools like Book Like A Boss allow you to keep all of your calendars and appointments organized in one space. If you’re a company with a need to make appointments, online scheduling is the perfect way to boost your business.